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sales-licensing

Common Paper Order Form With SLA

An order form template with service level agreement (SLA) provisions, based on Common Paper's standard form. Extends the standard order form with uptime targets, response times, and support schedules.

52 fields CC-BY-4.0 Source: Common Paper

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npx -y open-agreements@latest fill common-paper-order-form-with-sla -d values.json -o output.docx

With the hosted MCP

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{
  "mcpServers": {
    "open-agreements": {
      "url": "https://openagreements.ai/api/mcp"
    }
  }
}

Fields (52)

Field Type Description
company_name string Company name (shown in header)
provider_name string Name of the Provider
customer_name string Name of the Customer
key_terms_effective_date string Effective Date of the Key Terms agreement
cloud_service string Description of the cloud service / product
custom_start_date string Custom start date (if not date of last signature)
subscription_period string Length of access to the service (e.g. "12 months")
pilot_period string Length of pilot/trial period (e.g. "3 months")
fees string Subscription fee amount (e.g. "$10,000")
fee_unit string Fee billing unit (e.g. "year", "month", "User")
custom_fee_structure string Custom fee structure description (used with fee_is_other)
use_limitations string Description of use limitations or prohibited uses of the Cloud Service
professional_services_billing string How professional services fees will be billed (e.g. "Invoices for these services will be sent monthly.")
target_uptime_percent string Target uptime percentage for the SLA (e.g. "99.9")
payment_frequency string Payment frequency (e.g. "monthly", "quarterly", "annually")
payment_terms_days string Number of days to pay after invoice
payment_due_from string When payment terms start (e.g. "Customer's receipt of invoice")
technical_support string Description of included support
professional_services_description string Description of professional services
professional_services_reference string Reference to SOW or PSA for professional services
support_start_time string Start time for support availability
support_end_time string End time for support availability
support_days string Days of the week support is available
support_timezone string Timezone for support hours
support_request_process string How customers request support or file incident tickets (e.g. email address, helpdesk URL)
response_time_unit string Unit for response time targets (e.g. "minutes", "hours", "days")
resolution_time_unit string Unit for resolution time targets (e.g. "hours", "days")
pilot_has_fee boolean Set to true when the Pilot Period has an associated fee (not a free trial).
fee_is_per_unit boolean Set to true when fees are charged per unit (e.g., per user, per month).
fee_is_other boolean Set to true when a custom fee structure applies. Describe in custom_fee_structure.
fee_may_increase boolean Set to true when fees may increase up to a specified percentage upon renewal.
fee_will_increase boolean Set to true when fees will automatically increase upon renewal.
fee_increase_max_percent string Maximum fee increase percentage per renewal (used with fee_may_increase)
fee_increase_percent string Fee increase percentage per renewal (used with fee_will_increase)
fee_inclusive_of_taxes boolean Set to true when fees are inclusive of taxes, modifying Section 4.1 of the Standard Terms.
payment_by_invoice boolean Set to true when payment is by invoice (not automatic payment).
no_auto_renew boolean Set to true when this Order Form does not automatically renew, modifying Section 5.1 of the Standard Terms.
has_target_uptime boolean Set to true when a Target Uptime percentage is specified in the SLA.
has_target_response_time boolean Set to true when Target Response Times are specified in the SLA.
professional_services_by_reference boolean Set to true when professional services are described by reference to an external SOW or PSA.
professional_services_described boolean Set to true when professional services are described inline in the Order Form.
professional_services_payment boolean Set to true when a separate payment process applies to professional services.
provider_signatory_type enum Whether the Provider signatory is an entity or individual
provider_signatory_name string Full legal name of the Provider's signatory
provider_signatory_title string Title/role of the Provider's signatory (entity only)
provider_signatory_company string Company name for the Provider signatory (entity only)
provider_signatory_email string Notice email address for the Provider
customer_signatory_type enum Whether the Customer signatory is an entity or individual
customer_signatory_name string Full legal name of the Customer's signatory
customer_signatory_title string Title/role of the Customer's signatory (entity only)
customer_signatory_company string Company name for the Customer signatory (entity only)
customer_signatory_email string Notice email address for the Customer

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