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Common Paper CSA With SLA

A cloud service agreement with SLA provisions, key terms, and standard terms, based on Common Paper's standard form. Includes uptime targets, response times, and support schedules alongside full CSA terms.

105 fields CC-BY-4.0 Source: Common Paper

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npx -y open-agreements@latest fill common-paper-csa-with-sla -d values.json -o output.docx

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{
  "mcpServers": {
    "open-agreements": {
      "url": "https://openagreements.ai/api/mcp"
    }
  }
}

Fields (105)

Field Type Description
company_name string Company name (shown in header)
provider_name string Name of the Provider
customer_name string Name of the Customer
key_terms_effective_date string Effective Date of the Key Terms
cloud_service string Description of the cloud service
custom_start_date string Custom start date
subscription_period string Length of access to the service
pilot_period string Length of pilot/trial period
fees string Subscription fee amount
fee_unit string Fee billing unit
custom_fee_structure string Custom fee structure description (used with fee_is_other)
use_limitations string Description of use limitations or prohibited uses of the Cloud Service
professional_services_billing string How professional services fees will be billed
fee_increase_max_percent string Maximum fee increase percentage per renewal (used with fee_may_increase)
fee_increase_percent string Fee increase percentage per renewal (used with fee_will_increase)
increased_claim_other_detail string Description of a custom Increased Claim category
unlimited_claim_other_detail string Description of a custom Unlimited Claim category
additional_warranty_provider_detail string Additional warranty text provided by the Provider
additional_warranty_customer_detail string Additional warranty text provided by the Customer
other_security_certification string Name of additional security certification (e.g. "ISO 27701")
payment_frequency string Payment frequency
payment_terms_days string Days to pay after invoice
payment_due_from string When payment terms start
non_renewal_notice_days string Non-renewal notice days
technical_support string Description of support
support_policy_reference string Reference to support policy
professional_services_reference string SOW or PSA reference
professional_services_description string Professional services description
custom_effective_date string Custom effective date
governing_law string Governing law
jurisdiction string Jurisdiction
general_cap_amount string General liability cap amount
cap_multiplier string Liability cap multiplier
increased_cap_amount string Increased liability cap amount
greater_of_dollar string Greater-of dollar amount
greater_of_multiplier string Greater-of multiplier
dpa_reference string DPA reference
pilot_has_fee boolean Set to true when the Pilot Period has an associated fee (not a free trial).
pilot_modifications boolean Set to true when modifications to the Agreement apply only during the Pilot Period.
fee_is_per_unit boolean Set to true when fees are charged per unit (e.g., per user, per month).
fee_is_other boolean Set to true when a custom fee structure applies. Describe in custom_fee_structure.
fee_may_increase boolean Set to true when fees may increase up to a specified percentage upon renewal.
fee_will_increase boolean Set to true when fees will automatically increase upon renewal.
fee_inclusive_of_taxes boolean Set to true when fees are inclusive of taxes, modifying Section 4.1 of the Standard Terms.
payment_by_invoice boolean Set to true when payment is by invoice (not automatic payment).
no_auto_renew boolean Set to true when this Order Form does not automatically renew, modifying Section 5.1 of the Standard Terms.
has_target_uptime boolean Set to true when a Target Uptime percentage is specified in the SLA.
has_target_response_time boolean Set to true when Target Response Times are specified in the SLA.
professional_services_by_reference boolean Set to true when professional services are described by reference to an external SOW or PSA.
professional_services_described boolean Set to true when professional services are described inline in the Order Form.
professional_services_payment boolean Set to true when a separate payment process applies to professional services.
has_provider_covered_claims boolean Set to true when Provider Covered Claims (IP indemnification) are included.
has_customer_covered_claims boolean Set to true when Customer Covered Claims (IP and restrictions indemnification) are included.
general_cap_type enum How the General Cap Amount (baseline liability limit) is calculated. "multiplier" uses a multiple of fees, "dollar" uses a fixed amount, "greater_of" uses the greater of a dollar amount or a multiple of fees.
increased_cap_type enum How the Increased Cap Amount (higher liability limit for Increased Claims) is calculated. Same options as general_cap_type.
increased_claim_breach_privacy boolean Set to true when breach of Section 3 (Privacy & Security) should be classified as an Increased Claim with a higher liability cap.
increased_claim_breach_conf boolean Set to true when breach of Section 10 (Confidentiality) should be classified as an Increased Claim (excluding data or security breaches).
increased_claim_indemnification boolean Set to true when indemnification obligations for Covered Claims should be classified as an Increased Claim.
increased_claim_breach_privacy_gross boolean Set to true when breach of Privacy & Security resulting from gross negligence is an Increased Claim.
increased_claim_breach_conf_gross boolean Set to true when breach of Confidentiality resulting from gross negligence is an Increased Claim.
increased_claim_other boolean Set to true to include a custom Increased Claim category. Specify in increased_claim_other_detail.
unlimited_claim_indemnification boolean Set to true when indemnification for Covered Claims should have no liability cap (Unlimited Claim).
unlimited_claim_breach_privacy_gross boolean Set to true when breach of Privacy & Security resulting from gross negligence should have no liability cap (Unlimited Claim).
unlimited_claim_breach_conf_gross boolean Set to true when breach of Confidentiality resulting from gross negligence should have no liability cap (Unlimited Claim).
unlimited_claim_breach_privacy boolean Set to true when breach of Section 3 (Privacy & Security) should have no liability cap (Unlimited Claim).
unlimited_claim_breach_conf boolean Set to true when breach of Section 10 (Confidentiality) should have no liability cap (Unlimited Claim).
unlimited_claim_other boolean Set to true to include a custom Unlimited Claim category. Specify in unlimited_claim_other_detail.
additional_warranty_by_provider boolean Set to true when Provider is providing additional warranties beyond the Standard Terms.
additional_warranty_by_customer boolean Set to true when Customer is providing additional warranties beyond the Standard Terms.
security_reasonable_efforts boolean Set to true when Provider will use commercially reasonable efforts to secure the Cloud Service.
has_security_policy boolean Set to true when Provider has a Security Policy available at the specified DPA reference URL.
has_security_certifications boolean Set to true when Provider maintains annually updated security reports or certifications.
cert_iso_27001 boolean Set to true when Provider holds ISO 27001 certification.
cert_penetration_testing boolean Set to true when Provider performs regular penetration testing.
cert_soc2_type1 boolean Set to true when Provider holds SOC 2 Type I certification.
cert_pci_level1 boolean Set to true when Provider holds PCI Level 1 certification.
cert_soc2_type2 boolean Set to true when Provider holds SOC 2 Type II certification.
cert_pci_level2 boolean Set to true when Provider holds PCI Level 2 certification.
cert_hitrust boolean Set to true when Provider holds HITRUST certification.
cert_fedramp boolean Set to true when Provider holds FedRAMP Authorization.
cert_other boolean Set to true to include an additional security certification. Specify the certification in other_security_certification.
insurance_commercial_liability boolean Set to true when Provider must carry commercial general liability insurance with a minimum limit.
insurance_workers_comp boolean Set to true when Provider must carry workers' compensation or employers' liability insurance.
insurance_errors_omissions boolean Set to true when Provider must carry errors and omissions or professional liability insurance.
insurance_cyber boolean Set to true when Provider must carry cyber liability insurance with a minimum limit.
insurance_additional_insured boolean Set to true when Provider's policies will cover Customer as additional insured.
additional_insured_commercial boolean Set to true when Customer is additional insured on commercial general liability policy.
additional_insured_eo boolean Set to true when Customer is additional insured on errors and omissions or professional liability policy.
additional_insured_cyber boolean Set to true when Customer is additional insured on cyber liability policy.
support_start_time string Start time for support
support_end_time string End time for support
support_days string Days of the week for support
support_timezone string Support timezone
response_time_unit string Response time unit
resolution_time_unit string Resolution time unit
provider_signatory_type enum Whether the Provider signatory is an entity or individual
provider_signatory_name string Full legal name of the Provider's signatory
provider_signatory_title string Title/role of the Provider's signatory (entity only)
provider_signatory_company string Company name for the Provider signatory (entity only)
provider_signatory_email string Notice email address for the Provider
customer_signatory_type enum Whether the Customer signatory is an entity or individual
customer_signatory_name string Full legal name of the Customer's signatory
customer_signatory_title string Title/role of the Customer's signatory (entity only)
customer_signatory_company string Company name for the Customer signatory (entity only)
customer_signatory_email string Notice email address for the Customer

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