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Sales & Licensing

Common Paper Order Form with SLA

An order form template with service level agreement (SLA) provisions, based on Common Paper's standard form. Extends the standard order form with uptime targets, response times, and support schedules.

52 fields CC-BY-4.0 Common Paper
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npx open-agreements fill common-paper-order-form-with-sla -d values.json -o output.docx

Fields (52)

Parties

FieldTypeDescription
Company Name string Company name (shown in header)
Provider Name string Name of the Provider
Customer Name string Name of the Customer

Terms

FieldTypeDescription
Key Terms Effective Date string Effective Date of the Key Terms agreement

Service

FieldTypeDescription
Cloud Service string Description of the cloud service / product

Terms

FieldTypeDescription
Custom Start Date string Custom start date (if not date of last signature)

Service

FieldTypeDescription
Subscription Period string Length of access to the service (e.g. "12 months")
Pilot Period string Length of pilot/trial period (e.g. "3 months")

Payment

FieldTypeDescription
Fees string Subscription fee amount (e.g. "$10,000")
Fee Unit string Fee billing unit (e.g. "year", "month", "User")
Custom Fee Structure string Custom fee structure description (used with fee_is_other)

Service

FieldTypeDescription
Use Limitations string Description of use limitations or prohibited uses of the Cloud Service

Payment

FieldTypeDescription
Professional Services Billing string How professional services fees will be billed (e.g. "Invoices for these services will be sent monthly.")

Service

FieldTypeDescription
Target Uptime Percent string Target uptime percentage for the SLA (e.g. "99.9")

Payment

FieldTypeDescription
Payment Frequency string Payment frequency (e.g. "monthly", "quarterly", "annually")
Payment Terms Days string Number of days to pay after invoice
Payment Due From string When payment terms start (e.g. "Customer's receipt of invoice")

Service

FieldTypeDescription
Technical Support string Description of included support
Professional Services Description string Description of professional services
Professional Services Reference string Reference to SOW or PSA for professional services
Support Start Time string Start time for support availability
Support End Time string End time for support availability
Support Days string Days of the week support is available
Support Timezone string Timezone for support hours
Support Request Process string How customers request support or file incident tickets (e.g. email address, helpdesk URL)
Response Time Unit string Unit for response time targets (e.g. "minutes", "hours", "days")
Resolution Time Unit string Unit for resolution time targets (e.g. "hours", "days")

Payment

FieldTypeDescription
Pilot Has Fee boolean Set to true when the Pilot Period has an associated fee (not a free trial).
Fee Is Per Unit boolean Set to true when fees are charged per unit (e.g., per user, per month).
Fee Is Other boolean Set to true when a custom fee structure applies. Describe in custom_fee_structure.
Fee May Increase boolean Set to true when fees may increase up to a specified percentage upon renewal.
Fee Will Increase boolean Set to true when fees will automatically increase upon renewal.
Fee Increase Max Percent string Maximum fee increase percentage per renewal (used with fee_may_increase)
Fee Increase Percent string Fee increase percentage per renewal (used with fee_will_increase)
Fee Inclusive Of Taxes boolean Set to true when fees are inclusive of taxes, modifying Section 4.1 of the Standard Terms.
Payment By Invoice boolean Set to true when payment is by invoice (not automatic payment).

Terms

FieldTypeDescription
No Auto Renew boolean Set to true when this Order Form does not automatically renew, modifying Section 5.1 of the Standard Terms.

Service

FieldTypeDescription
Has Target Uptime boolean Set to true when a Target Uptime percentage is specified in the SLA.
Has Target Response Time boolean Set to true when Target Response Times are specified in the SLA.
Professional Services By Reference boolean Set to true when professional services are described by reference to an external SOW or PSA.
Professional Services Described boolean Set to true when professional services are described inline in the Order Form.

Payment

FieldTypeDescription
Professional Services Payment boolean Set to true when a separate payment process applies to professional services.

Signature Block

FieldTypeDescription
Provider Signatory Type enum Whether the Provider signatory is an entity or individual
Provider Signatory Name string Full legal name of the Provider's signatory
Provider Signatory Title string Title/role of the Provider's signatory (entity only)
Provider Signatory Company string Company name for the Provider signatory (entity only)
Provider Signatory Email string Notice email address for the Provider
Customer Signatory Type enum Whether the Customer signatory is an entity or individual
Customer Signatory Name string Full legal name of the Customer's signatory
Customer Signatory Title string Title/role of the Customer's signatory (entity only)
Customer Signatory Company string Company name for the Customer signatory (entity only)
Customer Signatory Email string Notice email address for the Customer

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