Sales & Licensing
Common Paper CSA With SLA
A cloud service agreement with SLA provisions, key terms, and standard terms, based on Common Paper's standard form. Includes uptime targets, response times, and support schedules alongside full CSA terms.
105 fields
CC-BY-4.0
Common Paper
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npx open-agreements fill common-paper-csa-with-sla -d values.json -o output.docxFields (105)
Parties
| Field | Type | Description |
|---|---|---|
Company Name |
string | Company name (shown in header) |
Provider Name |
string | Name of the Provider |
Customer Name |
string | Name of the Customer |
Terms
| Field | Type | Description |
|---|---|---|
Key Terms Effective Date |
string | Effective Date of the Key Terms |
Service
| Field | Type | Description |
|---|---|---|
Cloud Service |
string | Description of the cloud service |
Terms
| Field | Type | Description |
|---|---|---|
Custom Start Date |
string | Custom start date |
Service
| Field | Type | Description |
|---|---|---|
Subscription Period |
string | Length of access to the service |
Pilot Period |
string | Length of pilot/trial period |
Payment
| Field | Type | Description |
|---|---|---|
Fees |
string | Subscription fee amount |
Fee Unit |
string | Fee billing unit |
Custom Fee Structure |
string | Custom fee structure description (used with fee_is_other) |
Service
| Field | Type | Description |
|---|---|---|
Use Limitations |
string | Description of use limitations or prohibited uses of the Cloud Service |
Payment
| Field | Type | Description |
|---|---|---|
Professional Services Billing |
string | How professional services fees will be billed |
Fee Increase Max Percent |
string | Maximum fee increase percentage per renewal (used with fee_may_increase) |
Fee Increase Percent |
string | Fee increase percentage per renewal (used with fee_will_increase) |
Liability
| Field | Type | Description |
|---|---|---|
Increased Claim Other Detail |
string | Description of a custom Increased Claim category |
Unlimited Claim Other Detail |
string | Description of a custom Unlimited Claim category |
Terms
| Field | Type | Description |
|---|---|---|
Additional Warranty Provider Detail |
string | Additional warranty text provided by the Provider |
Additional Warranty Customer Detail |
string | Additional warranty text provided by the Customer |
Security
| Field | Type | Description |
|---|---|---|
Other Security Certification |
string | Name of additional security certification (e.g. "ISO 27701") |
Payment
| Field | Type | Description |
|---|---|---|
Payment Frequency |
string | Payment frequency |
Payment Terms Days |
string | Days to pay after invoice |
Payment Due From |
string | When payment terms start |
Terms
| Field | Type | Description |
|---|---|---|
Non Renewal Notice Days |
string | Non-renewal notice days |
Service
| Field | Type | Description |
|---|---|---|
Technical Support |
string | Description of support |
Support Policy Reference |
string | Reference to support policy |
Professional Services Reference |
string | SOW or PSA reference |
Professional Services Description |
string | Professional services description |
Legal
| Field | Type | Description |
|---|---|---|
Custom Effective Date |
string | Custom effective date |
Governing Law |
string | Governing law |
Jurisdiction |
string | Jurisdiction |
Liability
| Field | Type | Description |
|---|---|---|
General Cap Amount |
string | General liability cap amount |
Cap Multiplier |
string | Liability cap multiplier |
Increased Cap Amount |
string | Increased liability cap amount |
Greater Of Dollar |
string | Greater-of dollar amount |
Greater Of Multiplier |
string | Greater-of multiplier |
Privacy
| Field | Type | Description |
|---|---|---|
Dpa Reference |
string | DPA reference |
Payment
| Field | Type | Description |
|---|---|---|
Pilot Has Fee |
boolean | Set to true when the Pilot Period has an associated fee (not a free trial). |
Service
| Field | Type | Description |
|---|---|---|
Pilot Modifications |
boolean | Set to true when modifications to the Agreement apply only during the Pilot Period. |
Payment
| Field | Type | Description |
|---|---|---|
Fee Is Per Unit |
boolean | Set to true when fees are charged per unit (e.g., per user, per month). |
Fee Is Other |
boolean | Set to true when a custom fee structure applies. Describe in custom_fee_structure. |
Fee May Increase |
boolean | Set to true when fees may increase up to a specified percentage upon renewal. |
Fee Will Increase |
boolean | Set to true when fees will automatically increase upon renewal. |
Fee Inclusive Of Taxes |
boolean | Set to true when fees are inclusive of taxes, modifying Section 4.1 of the Standard Terms. |
Payment By Invoice |
boolean | Set to true when payment is by invoice (not automatic payment). |
Terms
| Field | Type | Description |
|---|---|---|
No Auto Renew |
boolean | Set to true when this Order Form does not automatically renew, modifying Section 5.1 of the Standard Terms. |
Service
| Field | Type | Description |
|---|---|---|
Has Target Uptime |
boolean | Set to true when a Target Uptime percentage is specified in the SLA. |
Has Target Response Time |
boolean | Set to true when Target Response Times are specified in the SLA. |
Professional Services By Reference |
boolean | Set to true when professional services are described by reference to an external SOW or PSA. |
Professional Services Described |
boolean | Set to true when professional services are described inline in the Order Form. |
Payment
| Field | Type | Description |
|---|---|---|
Professional Services Payment |
boolean | Set to true when a separate payment process applies to professional services. |
Liability
| Field | Type | Description |
|---|---|---|
Has Provider Covered Claims |
boolean | Set to true when Provider Covered Claims (IP indemnification) are included. |
Has Customer Covered Claims |
boolean | Set to true when Customer Covered Claims (IP and restrictions indemnification) are included. |
General Cap Type |
enum | How the General Cap Amount (baseline liability limit) is calculated. "multiplier" uses a multiple of fees, "dollar" uses a fixed amount, "greater_of" uses the greater of a dollar amount or a multiple of fees. |
Increased Cap Type |
enum | How the Increased Cap Amount (higher liability limit for Increased Claims) is calculated. Same options as general_cap_type. |
Increased Claim Breach Privacy |
boolean | Set to true when breach of Section 3 (Privacy & Security) should be classified as an Increased Claim with a higher liability cap. |
Increased Claim Breach Conf |
boolean | Set to true when breach of Section 10 (Confidentiality) should be classified as an Increased Claim (excluding data or security breaches). |
Increased Claim Indemnification |
boolean | Set to true when indemnification obligations for Covered Claims should be classified as an Increased Claim. |
Increased Claim Breach Privacy Gross |
boolean | Set to true when breach of Privacy & Security resulting from gross negligence is an Increased Claim. |
Increased Claim Breach Conf Gross |
boolean | Set to true when breach of Confidentiality resulting from gross negligence is an Increased Claim. |
Increased Claim Other |
boolean | Set to true to include a custom Increased Claim category. Specify in increased_claim_other_detail. |
Unlimited Claim Indemnification |
boolean | Set to true when indemnification for Covered Claims should have no liability cap (Unlimited Claim). |
Unlimited Claim Breach Privacy Gross |
boolean | Set to true when breach of Privacy & Security resulting from gross negligence should have no liability cap (Unlimited Claim). |
Unlimited Claim Breach Conf Gross |
boolean | Set to true when breach of Confidentiality resulting from gross negligence should have no liability cap (Unlimited Claim). |
Unlimited Claim Breach Privacy |
boolean | Set to true when breach of Section 3 (Privacy & Security) should have no liability cap (Unlimited Claim). |
Unlimited Claim Breach Conf |
boolean | Set to true when breach of Section 10 (Confidentiality) should have no liability cap (Unlimited Claim). |
Unlimited Claim Other |
boolean | Set to true to include a custom Unlimited Claim category. Specify in unlimited_claim_other_detail. |
Legal
| Field | Type | Description |
|---|---|---|
Additional Warranty By Provider |
boolean | Set to true when Provider is providing additional warranties beyond the Standard Terms. |
Additional Warranty By Customer |
boolean | Set to true when Customer is providing additional warranties beyond the Standard Terms. |
Security
| Field | Type | Description |
|---|---|---|
Security Reasonable Efforts |
boolean | Set to true when Provider will use commercially reasonable efforts to secure the Cloud Service. |
Has Security Policy |
boolean | Set to true when Provider has a Security Policy available at the specified DPA reference URL. |
Has Security Certifications |
boolean | Set to true when Provider maintains annually updated security reports or certifications. |
Cert Iso 27001 |
boolean | Set to true when Provider holds ISO 27001 certification. |
Cert Penetration Testing |
boolean | Set to true when Provider performs regular penetration testing. |
Cert Soc2 Type1 |
boolean | Set to true when Provider holds SOC 2 Type I certification. |
Cert Pci Level1 |
boolean | Set to true when Provider holds PCI Level 1 certification. |
Cert Soc2 Type2 |
boolean | Set to true when Provider holds SOC 2 Type II certification. |
Cert Pci Level2 |
boolean | Set to true when Provider holds PCI Level 2 certification. |
Cert Hitrust |
boolean | Set to true when Provider holds HITRUST certification. |
Cert Fedramp |
boolean | Set to true when Provider holds FedRAMP Authorization. |
Cert Other |
boolean | Set to true to include an additional security certification. Specify the certification in other_security_certification. |
Insurance
| Field | Type | Description |
|---|---|---|
Insurance Commercial Liability |
boolean | Set to true when Provider must carry commercial general liability insurance with a minimum limit. |
Insurance Workers Comp |
boolean | Set to true when Provider must carry workers' compensation or employers' liability insurance. |
Insurance Errors Omissions |
boolean | Set to true when Provider must carry errors and omissions or professional liability insurance. |
Insurance Cyber |
boolean | Set to true when Provider must carry cyber liability insurance with a minimum limit. |
Insurance Additional Insured |
boolean | Set to true when Provider's policies will cover Customer as additional insured. |
Additional Insured Commercial |
boolean | Set to true when Customer is additional insured on commercial general liability policy. |
Additional Insured Eo |
boolean | Set to true when Customer is additional insured on errors and omissions or professional liability policy. |
Additional Insured Cyber |
boolean | Set to true when Customer is additional insured on cyber liability policy. |
Service
| Field | Type | Description |
|---|---|---|
Support Start Time |
string | Start time for support |
Support End Time |
string | End time for support |
Support Days |
string | Days of the week for support |
Support Timezone |
string | Support timezone |
Response Time Unit |
string | Response time unit |
Resolution Time Unit |
string | Resolution time unit |
Signature Block
| Field | Type | Description |
|---|---|---|
Provider Signatory Type |
enum | Whether the Provider signatory is an entity or individual |
Provider Signatory Name |
string | Full legal name of the Provider's signatory |
Provider Signatory Title |
string | Title/role of the Provider's signatory (entity only) |
Provider Signatory Company |
string | Company name for the Provider signatory (entity only) |
Provider Signatory Email |
string | Notice email address for the Provider |
Customer Signatory Type |
enum | Whether the Customer signatory is an entity or individual |
Customer Signatory Name |
string | Full legal name of the Customer's signatory |
Customer Signatory Title |
string | Title/role of the Customer's signatory (entity only) |
Customer Signatory Company |
string | Company name for the Customer signatory (entity only) |
Customer Signatory Email |
string | Notice email address for the Customer |
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