# Refund Policy

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## Refund Policy

Last updated: October 29, 2024

## 1\. Overview

At OM Innovation AI, Inc. (d/b/a "UseJunior") ("we," "our," or "us"), we want to ensure your satisfaction with our services. This refund policy outlines when and how you can request a refund for our services.

## 2\. Subscription Services

### 2.1 Monthly Subscriptions

For monthly subscription plans:

*   We do not provide partial refunds for monthly subscriptions
*   You can cancel your subscription at any time
*   Your service will continue until the end of the current billing period
*   No further charges will be made after cancellation

### 2.2 Annual Subscriptions

For annual subscription plans:

*   We offer a full refund within the first 30 days of your annual subscription
*   After 30 days, refunds are provided on a prorated basis, less a processing fee
*   Refund requests must be submitted in writing to steven@usejunior.com

## 3\. Trial Periods

For services with trial periods:

*   No charges are made during the trial period
*   You can cancel at any time during the trial period without charge
*   If you don't cancel before the trial period ends, you will be charged for the subscription plan you selected

## 4\. Enterprise Agreements

For enterprise customers:

*   Refund policies are governed by the terms of your enterprise agreement
*   Please refer to your specific contract terms or contact your account manager

## 5\. Refund Process

To request a refund:

1.  Email your refund request to steven@usejunior.com
2.  Include your account information and reason for the refund
3.  Our team will review your request within 2 business days
4.  If approved, refunds will be processed to the original payment method

## 6\. Non-Refundable Items

The following are not eligible for refunds:

*   Setup fees or implementation fees
*   Custom development work
*   Third-party integrations
*   Services already rendered

## 7\. Processing Time

Once approved:

*   Credit card refunds typically process within 5-10 business days
*   Bank transfer refunds may take 10-15 business days
*   Processing times may vary depending on your financial institution

## 8\. Exceptions

We reserve the right to:

*   Make exceptions to this policy at our discretion
*   Require additional information before processing refunds
*   Deny refund requests that do not comply with this policy
*   Change this policy at any time without notice

## 9\. Contact Us

If you have questions about this refund policy, please contact us:

Steven Obiajulu  
Email: steven@usejunior.com